Privacy
How I treat what you share with me.
My business is built on trust. That extends to the data I hold about you.
Who am I?
I'm Richard Russell. This is a one-person coaching practice. Sometimes I say "we", but I mean just me. When you share your data with "us", it's me who receives it, me who decides how it's used, and me who you can contact if you have any questions or concerns.
My company name is Russell and Company SARL-S (a company registered in Luxembourg) and is the data controller, in GDPR terms.
What I collect
If you visit this site, there is automatic logging of which pages you view, referral source, and some device data via Google Analytics and some cookies for tracking and future advertising (Meta, LinkedIn, and Google). No personal identification.
If you request a conversation, I hold your name and contact details, and any other information you submit.
If we have a conversation, we use Google Meet or similar tools, which does its own tracking. By default I have transcription and note-taking turned on. You can request that it is turned off, shared with you, or deleted at any time.
If you email me directly, I hold your message and email address only. Similarly with messages on LinkedIn or other systems.
What I do not do
I do not share your information. I do not sell it.
Technology I use
There are various tools I commonly use, each with its own privacy policy and data handling practices. Some of them transfer or store data outside the EU/EEA, including to the USA. I rely on standard contracts for these tools, and assess the use of them to be justified by legitimate business purposes.
These tools include (and may be updated from time to time):
Framer: this website
Google Analytics, Meta Pixel, LinkedIn Pixel: Also on this website
Stripe: payment processing
Cal.com: appointment booking
Google Workspace (Meet, Docs, Drive, Email, Calendar etc): Communication and productivity
Google Gemini, OpenAI ChatGTP, Anthropic Claude, Wispr Flow, Granola: Session note taking, business planning and writing, self-reflection and analysis.
I don't do anything incredibly sophisticated here. I aim to delete unused information within three years.
Why I keep this information
Firstly, to run this business - to communicate with customers, track work for invoicing, tax, compliance, and certification purposes. Some of this data gets shared with my accountant, tax and government authorities, and, with your express permission, the International Coaching Federation.
Secondly, to market the business - to understand better what my customers want and present information to them and to my network to attract new customers to work with.
Finally, to serve my customers better - to keep records that they may find useful, and to reflect on my own work to improve my skills as a coach.
How to be forgotten
Write to richard@richardrussell.co. I will erase what I hold about you within thirty days and confirm by return email.