Privacy

How I treat what you share with me.

My business is built on trust. That extends to the data I hold about you.

Who am I?

I'm Richard Russell. This is a one-person coaching practice. Sometimes I say "we", but I mean just me. When you share your data with "us", it's me who receives it, me who decides how it's used, and me who you can contact if you have any questions or concerns.

My company name is Russell and Company SARL-S (a company registered in Luxembourg) and is the data controller, in GDPR terms.

What I collect

If you visit this site, there is automatic logging of which pages you view, referral source, and some device data via Google Analytics and some cookies for tracking and future advertising (Meta, LinkedIn, and Google). No personal identification.

If you request a conversation, I hold your name and contact details, and any other information you submit.

If we have a conversation, we use Google Meet or similar tools, which do their own tracking. Transcription and note-taking are on by default. I’ll ask for your consent at the start, Google Meet shows you when it’s on, and I’ll turn it off, share the notes with you, or delete them whenever you ask.

If you email me directly, I hold your message and email address only. Similarly with messages on LinkedIn or other systems.

If you take a quiz on this site, your answers are stored in a private Google Sheet, so I can see how the quizzes are used and make them better. Your result appears straight away and is kept only in your browser, for up to 30 days. If you ask me to email it to you, I also keep your name and email address to send it. If you tick the check-in box, I’ll send you one follow-up email a week later. If you tick the box for occasional emails, I’ll note that you’ve said yes and add you to my email list for new tools and ideas when I start sending them; every email will have a link to unsubscribe.

Some quiz questions ask how you work and how you feel, which may count as health information. I use your answers only to show you your result and to improve the quizzes, never to diagnose anything, and I don’t share them. I keep quiz answers for up to three years, then delete them. To have them deleted sooner, write to richard@richardrussell.co.

What I do not do

I do not share your information. I do not sell it.

Technology I use

There are various tools I commonly use, each with its own privacy policy and data handling practices. Some of them transfer or store data outside the EU/EEA, including to the USA. I rely on standard contracts for these tools, and assess the use of them to be justified by legitimate business purposes.

These tools include (and may be updated from time to time):

Framer: this website
Google Analytics, Meta Pixel, LinkedIn Pixel: Also on this website
Stripe: payment processing
Cal.com: appointment booking
Google Workspace (Meet, Docs, Drive, Email, Calendar etc): Communication and productivity
Google Gemini, OpenAI ChatGPT, Anthropic Claude, Wispr Flow, Granola: Session note taking, business planning and writing, self-reflection and analysis.

I don’t do anything incredibly sophisticated here. I aim to delete unused information within three years.

Why I keep this information

Firstly, to run this business - to communicate with customers, track work for invoicing, tax, compliance, and certification purposes. Some of this data gets shared with my accountant, tax and government authorities, and, with your express permission, the International Coaching Federation.

Secondly, to market the business - to understand better what my customers want and present information to them and to my network to attract new customers to work with.

Finally, to serve my customers better - to keep records that they may find useful, and to reflect on my own work to improve my skills as a coach.