Privacy

How I treat what you share with me.

My business is built on trust. That extends to the data I hold about you.

Who am I?

I'm Richard Russell. This is a one-person coaching practice. Sometimes I say "we", but I mean just me. My company name is Russell and Company SARL-S (a company registered in Luxembourg).

These terms apply to your use of this website and to any coaching, facilitation, or advisory services I provide — they're here to make sure we're both clear on how things work.

Services

I provide individual coaching, team coaching and facilitation, and related services. The scope, duration, and pricing of each engagement are agreed in writing before work begins.

Coaching is a professional development service. It's not therapy, medical advice, or legal counsel. If you're navigating something that needs that kind of support, please seek it out. If I think you might need that instead of coaching, I'll say so.

Session notes, transcriptions, and recordings.

I often use voice transcription and AI-powered tools to take notes during or after sessions. I will ask for your explicit consent before doing so. You can withdraw consent at any time. this will not affect the rest of your engagement.

I can share these notes with you or delete them any time on your request. Many clients find them beneficial. I also review them myself, sometimes with the help of other AI tools (LLMs such as Claude or ChatGPT), to remind myself of what we talked about in the past, or to improve my own performance as a coach.

Transcription tools are third-party services. While I choose reputable providers, I cannot fully control how they store or process data once it has been transmitted to their systems.

I do not typically record audio or video of sessions. If I do, it will be for the purpose of my own training and certification, and I will ask for your written consent for the recording and exactly who I will be sharing it with.

Confidentiality

I treat everything discussed in coaching or facilitation sessions as confidential. Unless I'm legally required to, if there's a serious risk of harm to you or someone else, or if you've explicitly asked me to (for example, as part of a stakeholder or employer-sponsored coaching arrangement), I will not share what's discussed with anyone outside.

I may use anonymised, non-identifiable insights or examples from our work to inform content and products, or to market my services. Nothing that could identify you will be used publicly without your explicit permission.

Payment

Fees are as agreed in your engagement letter or on the relevant page of this site. Online payments are processed securely by Stripe. I do not store payment card details. Invoices are due on the date and with payment terms as stated.

Cancellation and rescheduling

Life happens. I try to be flexible. But I also have a business to run and other commitments to manage - as do you.

If you need to reschedule, let me know as soon as you can and we will find a time that works. Sessions cancelled with more than 24 hours notice will always be rescheduled at no charge.

For cancellations with less than 24 hours notice, I reserve the right to charge the full session fee, but I will use my judgment. If something genuinely came up, just tell me.

Where I need to cancel or reschedule a session, I will give as much notice as possible and make it right.

Limitation of liability and guarantees

I am not liable for indirect or consequential losses arising from coaching conversations or reliance on content published on this site. My liability is limited to the fees paid for the relevant service.

What you get out of coaching depends on what you bring to it. I'll show up fully prepared, but I can't guarantee specific outcomes.

Intellectual property

All content on this site belongs to Russell and Company SARL-S unless stated otherwise. You may not reproduce or distribute it without written permission.

Materials provided to you as part of a coaching engagement are for your personal use only unless explicit permission is granted to share. Generally I give this permission.

Got questions?

Write to richard@richardrussell.co. I respond personally as soon as I can.

© 2026 Russell and Company SARL-S. All rights reserved.

© 2026 Russell and Company SARL-S. All rights reserved.

© 2026 Russell and Company SARL-S. All rights reserved.