Terms and Conditions

Russell and Company SARL-S

Last updated: March 2026

About these terms

I'm Richard Russell, and Russell and Company SARL-S is the legal entity through which I work. These terms apply to your use of this website and to any coaching, facilitation, or advisory services I provide — they're here to make sure we're both clear on how things work.

Services

I provide executive coaching, team facilitation, and related advisory services. The scope, duration, and pricing of each engagement are agreed in writing before work begins.

Coaching is a professional development service — not therapy, medical advice, or legal counsel. If you're navigating something that needs that kind of support, please seek it out. If I think you might need that instead of coaching, I'll say so.

Confidentiality

I treat everything discussed in coaching or facilitation sessions as confidential. I will not share what's discussed with anyone outside — the only exceptions are if I'm legally required to, if there's a serious risk of harm to you or someone else, or if you've explicitly asked me to (for example, as part of a stakeholder or employer-sponsored coaching arrangement).

I may use anonymised, non-identifiable insights from our work to inform content and products. Nothing that could identify you will be used publicly without your explicit permission.

Session recording and transcription

I may use voice transcription and AI-powered tools to take notes during or after sessions. I will ask for your explicit consent before doing so. You can withdraw consent at any time — this will not affect the rest of your engagement.

Transcription tools are third-party services. While I choose reputable providers, I cannot fully control how they store or process data once it has been transmitted to their systems.

Use of AI tools

I use AI-assisted tools to support my work, including drafting materials, summarising notes, and analysing information. I take care to minimise the personal information I share with these tools. I may use AI tools to analyse session transcripts and notes — this is part of how I work. I take care with what I share and won't use client information for anything beyond supporting our work together. I can't guarantee that AI providers will not process data in ways outside my control.

Payment

Fees are as agreed in your engagement letter or on the relevant page of this site. Payments are processed securely by Stripe. I do not store payment card details. Invoices are due on the date stated.

Cancellation and rescheduling

Life happens. I try to be flexible.

If you need to reschedule, let me know as soon as you can and we will find a time that works. Sessions cancelled with more than 24 hours notice will always be rescheduled at no charge.

For cancellations with less than 24 hours notice, I reserve the right to charge the full session fee — but I will use my judgment. If something genuinely came up, just tell me.

Where I need to cancel or reschedule a session, I will give as much notice as possible and make it right.

Limitation of liabilty

I am not liable for indirect or consequential losses arising from coaching conversations or reliance on content published on this site. My liability is limited to the fees paid for the relevant service.

What you get out of coaching depends on what you bring to it. I'll show up fully prepared — but I can't guarantee specific outcomes.

Intellectual property

All content on this site belongs to Russell and Company SARL-S unless stated otherwise. You may not reproduce or distribute it without written permission.

Materials provided to you as part of a coaching engagement are for your personal use only unless

explicit permission is granted to share.

Governing law

These terms are governed by the laws of England. Any disputes are subject to the jurisdiction of the English courts.

Contact

Russell and Company SARL-S
[email protected]
richardrussell.co

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